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How to Choose the Right Restaurant POS Software

Restaurant POS software server using SkyTab to take an order

If you’re getting ready to open your first restaurant, you’re most likely on the hunt for a Point of Sale (POS) system. With so many options on the market, you might find it overwhelming trying to narrow it down to the one that fits your business’ needs.

The best restaurant POS software should be packed with features that will set up your restaurant for success by making your day-to-day operations more efficient. This article will help guide you in the right direction. Let’s dive in, shall we?

What is Restaurant POS Software?

First and foremost, let’s define POS software so we’re all on the same page. Point of sale software is the technology that enables businesses to ring up, calculate, and track transactions at the point of purchase.

The following are the three primary types of POS software:

Top Features of Restaurant POS Software

Not all POS solutions are created equal. Therefore, it’s imperative as a business owner to do your part and conduct a little bit of research to find the best solution for your business needs.

These are the main features of any quality restaurant point of sale system that’ll help you streamline your business operations and provide top-notch payment solutions.

Management Features

In addition to processing payments at the point of purchase, POS systems help business owners manage their day-to-day operations beyond the point of sale.

The top POS management features include:

Online Ordering Capabilities

As online ordering becomes more popular, you’ll want POS software that offers this type of integration in order to support this growing order type.

Online ordering has become one of the main ways consumers can still get their fix from their favorite restaurants without dining in. While being more efficient for your restaurant staff, online ordering creates more convenience for your customers.

Curbside and Tableside Payments

For maximum efficiency and to support the growing takeout market, a mobile payment solution is a great way to enable both tableside and curbside payment.

For guests who decide to dine-in, tableside ordering capabilities ultimately reduce the amount of contact with employees to create a safer experience for all parties involved. Not only does it minimize contact, but it also expedites table turns and offers a more convenient and efficient dining experience. For restaurants operating at reduced capacity for the duration of the pandemic, this is a game-changer.

This same solution can be used for takeout orders when customers want to pay curbside. This can be used in combination with an online ordering solution to facilitate an efficient takeout operation.

Multiple Payment Options

It’s a no-brainer that your POS software should have integrated payment processing. Customers’ payment preferences vary, so you want to ensure that you can accept and easily keep track of various payment methods.

While you’re thinking about payments, it’s important to note that your payment solution should be PCI-compliant to secure each transaction made at your restaurant.

Reporting and Analytics

POS Reporting features are arguably some of the most essential features in any point of sale software. These capabilities ultimately help business owners drive success by giving them a deeper understanding of their business’s strong points, as well as their weaknesses.

These are three of the most common reports your POS system should have:

Restaurant POS Software preview of POS reporting and back office

 

Table Management and Reservations

If you operate a full-service restaurant, reservations and table management are must-have features.

Your restaurant point of sale software should allow you to:

Customer Loyalty Programs

A customer loyalty program or rewards program is key to building lasting relationships with your patrons. You’ll want your restaurant POS software to be able to create new customer profiles at the point of sale and track existing customers when they make a purchase. Using your point of sale system, you can create and manage successful loyalty programs that’ll keep guests coming back.

Third-Party Integrations

Your restaurant POS system should be versatile and scalable. Choosing software that allows you to integrate with an array of third-party applications establishes a well-rounded user experience. You can integrate your POS system to various solutions such as online ordering, reservations, staff scheduling, loyalty apps, and much more.

For example, suppose you’re looking to enhance your online ordering and delivery experience. In that case, you can integrate with apps such as DoorDash and Uber Eats. With the right software, integrating with these apps removes the hassle and expense of managing a separate tablet for these third-party services. Customers can order directly from your menu on DoorDash, and the order is sent directly to the POS system and KDS for preparation without any of your employees taking steps to key in the order and payment.

POS Support and Customer Service

Finding restaurant POS software with all the bells and whistles you need to run your business successfully is just the first step. It’s just as important to choose a software provider that will offer you more than just flawless software — you also want exceptional service.

The Bottom Line

There might not be such a thing as “the absolute perfect” restaurant POS software, but there is one that’s perfect for your unique business. Do your research to find software that’s equally feature-rich as it is easy to use, and you’ll set your restaurant up for success.

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